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FAQ

Can I reschedule my test with remote proctoring to a physical test center?

Yes. If you'd like to change your testing location from remote proctoring to a physical CLEP test center, test takers can log in to the My CLEP student portal to change the test location. After clicking on the “Upcoming Exams” tab, the test taker must select the appropriate exam and then select “View and Edit Registration.” When on the “Registration Details” page, click Edit under the “Exam Details” section and follow the steps to change the test location.

Please be aware that when updating your exam location, the original registration is canceled, and a new registration ID is created. If a test taker self-paid for an exam, a refund will be issued for the original registration, and payment will be required for the updated registration. 

If a voucher or DANTES funding was used for the original registration, it will be applied to the updated registration.

Note: 

  • The remote proctoring fee is refundable within seven days of purchase, except for redeemed exams and redeemed remote proctoring sessions. 
  • Refunds may take 7-10 business days to be posted back to the credit card.
  • Remote proctoring refund requests submitted after seven days won’t be refunded.

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